Privacy Policy

Clauwell is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our video quote production services. By using our services, you agree to the collection and use of information in accordance with this policy.

Information

We collect the following types of information: **Contact Information:**

• Name • Email address • Phone number • Business name • Business address • Raw video files you submit for editing • Customer names and email addresses (for quote delivery) • Project details and pricing information • Payment card details (processed securely through Stripe) • Billing address • Transaction history **Usage Data:** • How you use our service • Communication preferences • Service performance data

How information is used, stored and shared

We use your information to: • Provide our video quote production services • Process your payments • Deliver finished video quotes to your customers • Communicate with you about your account • Improve our services • Respond to your inquiries and support requests • Send service updates and important notices We will never: • Sell your personal information to third parties • Use your video content for any purpose other than providing our services • Share your customer data with anyone except as necessary to deliver quotes • Send marketing emails without your consent ---

HOW WE STORE YOUR INFORMATION **Video Files:** • Stored securely for 30 days after delivery • Automatically deleted after 30 days unless you request longer retention • Backed up in encrypted cloud storage **Personal Information:** • Stored on secure servers in Australia • Protected with industry-standard encryption • Access limited to authorized personnel only **Payment Information:** • Processed and stored by Stripe (PCI-DSS compliant) • We do not store your complete credit card details ---

SHARING YOUR INFORMATION We may share your information with: **Service Providers:** • Stripe (payment processing) • Cloud storage providers (video hosting) • Email service providers (quote delivery) These providers are contractually obligated to protect your information and use it only for the services they provide to us. **Legal Requirements:** We may disclose your information if required by law, court order, or government regulation. ---